CANCELLATION, RETURN & REFUND
Please read the following conditions of sale before placing an order on this website. This website is owned and operated by Nutrition Zone LLC and reserves the right, at any time, to modify these conditions of sale.
1 – Orders
By confirming that you have read and agree to be bound by our following Conditions of Sale, you are making an offer to purchase the Product(s) and/or Service(s), which you have specified in your shopping basket. All orders are subject to acceptance by Nutrition Zone LLC. Within 1 working day of our receipt of your order, you will receive a confirmation of your order by email, along with your order reference number. This number should be retained for future reference. Any acceptance of your order by Nutrition Zone LLC is subject to these conditions of sale and to the availability of stock.
Nutrition Zone LLC reserves the right to withdraw any Products from the Website Shop and may, in its sole discretion, refuse to process an order for any reason at any time. Without prejudice to your statutory rights as a consumer, Nutrition Zone LLC will not be liable to you or a third party by reason of Nutrition Zone LLC withdrawing any Product or refusing to process any order.
2 – Price and Payment
All prices are quoted in United Arab Emirates Dirham (AED). Except in the case of manifest error, the prices payable for Products that you order are as set out on the Website at the time at which you place your order. Nutrition Zone LLC reserves the right to refuse payments in its reasonable discretion.
3 – Description of Products
The Products depicted in the Website Shop are as seen. The reproduction of colours and styles are as accurate as photographic and image processing will allow. Nutrition Zone LLC do not accept responsibility for slight variances in colour and style.
4 – Cancellation and Returns
Unless there has been an error on our part or the item you purchased is defective, we cannot accept Returns on ‘Personalised’ items, as these cannot be sold to anyone else. Our website is designed to give customers every opportunity to check all input/personalisation details.
5 – Returns
If you want to return an item, contact us, indicating which item(s) and the number of items to be returned and your reason for returning the item(s). We also ask you to give us a daytime contact telephone number. If the item is returnable under our Returns Policy terms and conditions, we will issue you with a returns address and a Returns Authorisation Code. You must obtain a Returns Authorisation Code before sending anything back to us or we will not otherwise be able to process your Return.
6 – Defective Items
If you return an item because of an error on our part, or because it is defective, we will happily refund your costs in returning it to us. The item(s) must be returned in the condition in which you received it within 14 days of delivery.
7 – Returned Item(s) Lost in Transit
We cannot be held responsible for packages lost in transit. As you are responsible for returning the items to us, we recommend sending the packages by Couriered Delivery.
8 – Refunds and Replacements
For item(s) returned to us within 14 days of delivery with the appropriate Returns Authorisation Code and in accordance with these terms and conditions, a replacement will be processed by Nutrition Zone LLC within 10 working days of receipt of the returned items where possible. A refund will only be offered where it is not possible to replace the goods.
Any replacement will be to your original product specification as detailed on your original order. A refund will be made in the form of credit note or credit card chargeback.
9 – Delivery
Nutrition Zone LLC will deliver the Products ordered by you to the address in the UAE, which you give for delivery when you make your order. You may specify a delivery address which is different from your invoice address, if, for example, you would like Nutritionzone.ae to deliver the Products directly to a friend, a relative, or to your place of work.
Delivery charges may apply and are as laid out on the Information page.
Delivery will be made as soon as possible and usually within 3 working days of our receipt of your payment.
10 – Value Added Tax (VAT)
Starting from January 1st 2018, the UAE Government will implementing Value Added Tax (VAT) on all products and services. This will include all the products of Nutrition Zone.